Leonard Insurance Services is led by a team of professionals that has decades of insurance experience and numerous industry designations. We provide our customers the highest quality of insurance advising and believe strongly in the commitment that has guided the success of our agency for more than 100 years.

Learn more about our agency history and the tradition of excellence we strive to uphold.

Management Team


W. Fred Kloots, Jr.

Fred is the president and CEO of Leonard Insurance Services. He began his insurance career in 1970 with Hartford Insurance Company in Cleveland, Ohio. In 1975, he accepted a sales position with Leonard and was elected president of the agency in 1998.

As CEO, Fred manages the agency, while still maintaining a large client base.

Contact Fred: 330-266-1908


Richard K. Martindale

Rick is chairman of Leonard Insurance Services, bringing more than 35 years of insurance experience to the agency’s management team. He joined the agency in 1981 as a producer and senior vice president.

In addition to Rick's management responsibilities, he maintains a large client base consisting of various manufacturing and contracting accounts.

Contact Rick: 330-266-1911



Marlene E. McLendon

Marlene is the treasurer for Leonard Insurance Services and is responsible for maintaining all accounting information for the agency. Prior to joining the Leonard team in 1990, she worked at American Heritage Life in Jacksonville, Florida as a senior group billing manager.

Marlene has been a volunteer for the Pro Football Hall of Fame Enshrines Dinner for the past 13 years.

Contact Marlene: 330-266-1910


Marsha Dunn

Marsha Dunn is vice president of agency operations at Leonard Insurance Services. She is responsible for the agency’s overall operations including automation and human resources. She has been with the agency since 1981, holding previous positions as a general office assistant, account manager and commercial lines supervisor.

Marsha has a broad insurance background, which includes detailed knowledge of all commercial coverage applications and a strong overview of personal lines and employee benefits. She currently maintains the designations of Certified Professional Service Representative (CPSR), Certified Insurance Service Representative (CISR) and Certified Insurance Counselor (CIC).

Contact Marsha: 330-266-1909

Insurance Advisors


Paul E. Cruciani

Paul is a vice president at Leonard Insurance Services, with more than 20 years experience in the insurance and bond industry. Prior to joining the agency in 1991, he was a bond underwriter for Aetna Insurance and Fidelity and Deposit Company. He specializes in bonding and insurance for the construction industry.

Paul is actively involved with a number of community organizations. He is a member of the Canton Rotary and the Heritage Christian School Board, and the treasurer for the Builders Exchange of North Central, Ohio.

Contact Paul: 330-266-1924


Kim A. DeGiralomo

Kim is a vice president at Leonard Insurance Services, bringing with him more than 20 years of experience in the insurance industry. Prior to joining the agency in 1989, he was a marketing manager for Westfield Companies.

He holds the designation of Certified Insurance Counselor (CIC) and specializes in accounts relating to home builders, retail grocery, and architects and engineers.

Contact Kim: 330-266-1926


Darren J. Faye

Darren J Faye is a vice president and risk analyst at Leonard and has been a member of the agency team since 1998. He specializes in risk management and insurance programs for manufacturers, software developers, and technology/IT-related companies.  He has recently helped develop a nationwide cyber risk management designation program to assist other agents in understanding rapidly changing technology-related issues.

He earned a BSIT degree in Information Systems Security and Enterprise Risk Management and is working towards his Cyber Security certification. Darren is an active member of the Associated Risk Managers and the National Alliance of Insurance Education and Research.

He serves as chair of the Executive Board of Trustees of Leadership Stark County, a department of the Canton Regional Chamber of Commerce, and is a graduate of Leadership Stark County’s 18th Signature class. Additionally, Darren is the chairman for the Pro Football Hall of Fame Enshrinement Festival Ribs Burn off.

Contact Darren: 330-266-1914


Lee W. Framer

Lee is a senior vice president at Leonard Insurance Services, with 33 years of experience in the insurance industry. He has a diverse background in accounting, business ownership and law, and specializes in financial planning and employee benefits. This knowledge aids him in delivering tailored programs and advising to company owners and executives.

He received a Bachelor of Science in accounting in 1974, a Doctorate of Jurisprudence in 1977, and currently maintains designation as an Investment Advisor Representative (IAR).

Lee has given back to his community by serving on the Summit County Board of the Court Appointment Special Advocates (CASA), which provides local children with a trained community volunteer to advocate for the child's best interest as they enter the court system as a result of allegations of abuse, neglect or dependency.

Contact Lee: 330-266-1931


David G. Ingalls

Dave is a vice president at Leonard Insurance Services and has been with the agency since 1983 when he joined as a commercial lines producer. Prior to joining the Leonard team, he spent seven years as a manager with Atlantic Companies.

He maintains the designation of Chartered Property and Casualty Underwriter (CPCU) and works with a variety of clients in the moving and storage industry, third party logistics and retail jewelers.

Contact David: 330-266-1918


Douglas R. Malcolm

Doug is a Vice President at Leonard Insurance Services and has been with the agency since 2002. Prior to joining the agency, he owned and managed the Malcolm Insurance Group in North Canton. Doug is a commercial lines specialist and works with a broad range of clients including Public School districts, manufacturers, wholesalers and professional service companies. In addition, Doug has been endorsed by several national associations to provide professional liability insurance to their members nationwide

Doug received his B.S. in Business Administration and his MBA in Finance from The Ohio State University.  He also holds the designation of Certified Insurance Counselor (CIC).

Doug has served for many years on the Pro Football Hall of Fame Enshrinement Committee and is a past Treasurer of the Glenmoor Homeowner’s Association.

Contact Doug: 330-266-1974


Linda A. Mazzaferri

Linda is an account executive at Leonard Insurance Services, bringing more than 30 years of experience in the insurance industry. Since joining the agency in 2001, she has worked with a broad spectrum of commercial and personal insurance clients.

She specializes in agribusiness and farm, with an emphasis on horse related operations, life science and technology operations, new ventures and difficult-to-place coverage. Linda also holds an Agribusiness and Farm Insurance Specialist designation.

Contact Linda: 330-266-1978


Carly Mussey-Widener

Carly is an account executive at Leonard Insurance Services having been in the insurance industry since 1995.  Prior to joining the agency in 2007, she was an agent in Arkansas handling commercial and personal lines insurance.  Carly works with new clients and manages a client base of various business types including contractors, manufacturers, non-profit, social services organizations and trucking risks.

Carly is treasurer of the Akron Chapter of National Association of Women in Construction (NAWIC) and is currently working toward her Certified Risk Manager designation.  She welcomes the opportunity to work with new and established businesses that desire a proactive insurance professional.

Contact Carly: 330-266-1975


J. Perry Schlabach

Perry is a vice president and employee benefits specialist at Leonard Insurance Services. He works closely with business owners and executives to develop, implement and administer employee benefit programs for more than 60 businesses and organizations.

In 1996, Perry graduated with honors from Kent State University, receiving a Bachelor of Arts in business administration and finance. He holds a designation as a Registered Health Underwriter (RHU).

He is an active member of the Greater Akron Chamber, and previously served as chairman for the Lake Township Chamber of Commerce Board. He was also a member of the Hartville Church of the Brethren church ministry committee.

Contact Perry: 330-266-1945




Josef C. Skemp

Joe is a vice president at Leonard Insurance Services with more than 26 years of insurance experience. He specializes in commercial accounts dealing with oil and gas risks, construction, trucking and non-profit organizations.

An alumnus of Ohio Northern University, Joe graduated in 1982 with a Bachelor of Arts in business administration. In 1989 he purchased Dreyer/Skemp Insurance and later merged the agency with Leonard Insurance Services in 1995.

Joe is a member of the Ohio Oil & Gas Association and the Ohio Trucking Association.

Contact Joe: 330-266-1915


Jon D. Smith

Jon is a vice president of Leonard Insurance Services.  He joined the agency in 1997 and was previously the account executive of the life and health department focusing on group life, health, dental, disability, individual life and disability, long-term care and 401K.

As vice president, Jon is responsible for acquiring and retaining key accounts for Leonard Insurance, and production and renewal of business.

He is an active member of his community, serves as the vice chair for YMCA of Central Stark County, and is a board member for Friends of the Children's Network, Walsh University Advisory Board and YMCA Camp Tippecanoe. Previously he served as president of Canton Jaycees, vice president for Big Brother Big Sisters of Canton, and was a member of the Hall of Fame Ribs Burnoff Beverage and Volunteers Committee.

Contact Jon: 330-266-1930